Artificial intelligence is no longer just a trend – it's a reality in everyday business. The key question is no longer if, but how companies use AI to achieve tangible gains in efficiency and quality.

 

This is exactly where our workshop begins: practical, honest, and strategic.

 

We start by sharing concrete experiences from real AI projects – drawn directly from the daily operations of a leading IT service provider. The focus here is on end-user productivity: in other words, how employees benefit from AI in their day-to-day work. Using real-world examples, we’ll explore common challenges, proven solutions, and how our internally developed framework, adessoGPT, helps make everyday work more efficient.

 

In the second part, we transition to the question: What happens when AI meets CRM?

Customer Relationship Management – especially with Microsoft Dynamics 365 – is rapidly evolving through intelligent automation, data integration, and conversational AI. Together, we’ll analyze how AI is transforming CRM processes, where standard functionality is sufficient, when low-code solutions make sense – and how much custom development is really needed.

 

To wrap up, we invite you to join an open Q&A session, followed by personal exchange and relaxed networking with snacks and drinks – the perfect opportunity to dive deeper into your specific questions and gain new perspectives.

 

 

adesso is an independent IT service provider with over 25 years of experience in digital transformation, cloud services, AI, and business software.

With strong partnerships – including with Microsoft – and a consistent focus on practical value, adesso supports companies in designing and implementing intelligent solutions.

 

As a trusted implementation partner in numerous AI and CRM projects, adesso combines deep technological expertise with business-oriented thinking – from strategy to real-world application.