Demo Data Science & AI Experts

Those who do not automate with AI in industrial services now will lose momentum

23.06.2026 | 17:00 - 20:00 h

| Nordostpark 33, 90411 Nürnberg

Language: German

Artificial intelligence has arrived in the service sector.Here are some solutions that are already making the visions of 2035 a reality today.

#Agents #Innovation #Technology

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The question is no longer whether AI will be used, but how well.
While some are still debating, others are already automating knowledge-intensive processes, securing tacit expert knowledge and measurably relieving their service teams.
That is exactly what we will be discussing with you this year. Practical, open and grounded in real project experience.

These are solutions that are turning 2035 visions into reality today.

What to expect

Straight talk to kick off

In the session “AI in Industrial Service – A Practical Perspective”, we will demonstrate where AI genuinely adds operational value in service environments – and where traditional algorithms may be the better choice. You will gain a robust assessment of economic leverage, common pitfalls and the organisational prerequisites required for success.

Best practice instead of theory
Selected practice partners will share insights from real-world implementations. Which use cases were prioritised? How did they get started? What measurable impact was achieved? And what would they approach differently today?

Typical real-world use cases
You’ll see exactly how automation is being implemented in service today, for example:

Scaling technical support
Managing service calls efficiently
Speeding up quotation and order processes
Optimising spare parts management

Deep dives with substance

Afterwards, we move from overview to concrete results.
In small groups, you will explore the topics in more depth through live demonstrations and open discussion.

💡 Making knowledge systematically usable
How tacit expert knowledge can be structured, safeguarded and made accessible in day-to-day service operations. The focus is on transparency, quality and the ability to scale know-how independently of individuals.

💡 Using service data strategically
How service and process data can be analysed intelligently to identify bottlenecks, prioritise more effectively and unlock after-sales potential. Moving from reactive handling to data-driven steering.

💡 Assistance systems in daily operations
How digital assistants guide employees step by step through complex tasks, support decision-making and structure processes. Demonstrated through a practical, easy-to-follow example.

Who should attend?

Service leaders, heads of after-sales, service IT professionals and adjacent decision-makers who:

want to manage increasing complexity
need to secure organisational knowledge systematically
aim to unlock efficiency potential realistically
approach automation strategically rather than tactically

Intentionally limited places
We are keeping the number of participants deliberately small.
Those who attend should leave with tangible value and the opportunity for meaningful discussion.

📅 Arrival from 16:30
🎤 Start at 17:30
🕗 Official end at 20:00

Service capability determines competitiveness.
Now is the time to rethink and reposition it.

Recommended for: Service leaders, heads of after-sales, service IT professionals and adjacent decision-makers who:- want to manage increasing complexity- need to secure organisational knowledge systematically- aim to unlock efficiency potential realistically- approach automation strategically rather than tactically